FAQs

What is your illness policy?

We pride ourselves on putting the health and welfare of the children before anything else. To accomplish this goal, we strive to keep all the children as healthy as possible. Though children in a peer group setting do get sick, we do everything within our power to minimize the frequency with which this happens.

What are the teacher qualifications?

Our staff comes to us with varied levels of education and experience.  Teaching younger children requires a specialized set of skills and we have high expectations for all of our employees. When we are engaging new employees, our human resources department requires all of our educators working with students in early childhood to begin their careers in our centers by taking courses in childhood development, curriculum and methods of teaching children, and theories of learning. Our training program includes at least one classroom engagement to prepare staff for the demands of the job and practical experience working with small children in a classroom setting. An additional twenty hours of training done annually in important topics of early childhood education provides our staff with yearly opportunities to gain a deeper understanding of learning in childhood, and a more developed skillset for working with small children.

How do you prepare for emergencies?

The safety and well-being of the children entrusted to us is of our highest concern. In order to enter the buildings, parents are issued an entry code upon enrollment which also tracks your child’s attendance. Staff and children routinely practice fire drills as well as lock down procedures (in a manner that is not too scary or upsetting.) Emergency plans are in place and have been reviewed by our local police departments.

Do I still pay if my child is absent or for vacation? Can I make up days?

In childcare, parents generally pay for their child’s place in the classroom. Although we offer parents the opportunity to withdraw their child without penalty for the summer months, we may be able to offer other solutions for special circumstances depending upon the classroom size and space availability. Please contact us if you need to make arrangements.

How do you handle biting?

First, the wound is cleaned and treated with an antiseptic and ice, then we complete an accident report and call the parent. To remain in compliance with Office of Licensing regulations regarding confidentiality, however, we do NOT reveal the name of the child who did the biting. We do discuss the problem with the child’s parents and special attention is given to the biting child to prevent further incidents.

How frequently do you clean the classroom?

Teachers clean and disinfect throughout the day. Additionally, a thorough cleaning is done at the end of each day that includes mopping the floors, cleaning and sanitizing the bathrooms, removing waste materials, etc. In addition, every year at the end of August, we close the entire school for two days to repaint, remodel, redecorate, and to provide a comprehensive scouring of the premises from top to bottom.